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Samples must be submitted directly to NCore, Marsico Hall, Office 2212 (second floor). If there is no one present during your desired drop-off time, please leave the samples in the holder located outside the office.

You can mail the samples to:

NCore
125 Mason Farm Road, Room 2210, Marsico Hall
Chapel Hill, NC 27599
Phone: 919-962-4698; email:msokolsk@email.unc.edu

Please give us a 2 (two) days notice before you send the samples. Please do not use USPS to deliver your samples, since USPS does not deliver the packages inside the building!

All samples must be accompanied by a service request in our online billing system, iLab. For directions on how to establish an iLab account, please see below.


Training Requests

All training request must be submitted as a service request in our online billing system, iLab. For directions on how to establish an iLab account, please see below.


UNC Users

To Register for an Account:

  1. Navigate to the core page: Core External URL
  2. In the upper-right-hand corner of the screen where it says, ‘Welcome UNC user, please click here to login or register,’ select the ‘click here’ link
  3. You will be directed to an authentication page where you will need to enter your UNC credentials
  4. Once you have entered your credentials, click the ‘Login’ button
  5. You will be directed to an iLab Registration page where you will need to select your PI/Lab, and verify your contact information
  6. Once your registration has been submitted, your PI will receive a notification that you have requested membership to their lab in iLab. They will need to approve your membership and assign any Account Number for your use.

To Create an Equipment Reservation:

Once you have been accepted into your PI’s lab and assigned Account Number, you can schedule equipment time.

  1. Navigate to the core page: Core External URL
  2. At the upper right hand of the page where it says, ‘Welcome UNC user, click here to log in or register,’ select ‘click here’.
  3. Enter your UNC Credential and password, and sign in.
  4. Select the Schedule Equipment tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
  5. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.

To Create a Service Request:

Once you have been accepted into your PI’s lab and assigned Account Number, you can create service requests.

  1. Navigate to the core page: Core External URL
  2. At the upper right hand of the page where it says, ‘Welcome UNC user, click here to log in or register,’ select click here.
  3. Enter your UNC Credential and password, and sign in.
  4. Select the Request Services tab and click on the ‘Request Service’ button next to the service of interest.
  5. You will be asked to complete a form before submitting the request to the core.
  6. Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

Non-UNC Users

To Register for an Account:

  1. Navigate to the core page: Core External URL
  2. In the upper-right-hand corner of the screen where it says “Sign in/Register” select “Register for an iLab account”.
  3. Complete the registration form.
  4. Receive a Welcome Email from iLab (typically within one business day) with login credentials.

To Create a Service Request:

Using your iLab login credentials, you can place a service request.

  1. Login Here using the ‘External UNC-CH user?’ option.
  2. Enter the credentials received in your welcome email from iLab.
  3. Select the Request Services tab and click on the Request Service button next to the service of interest.
  4. You will be asked to complete a form before submitting the request to the core.
  5. Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

To Create an Equipment Reservation:

Using your iLab login credentials, you can place orders and schedule equipment time.

  1. Login Here using the ‘External UNC-CH user?’ option.
  2. Enter the credentials received in your welcome email from iLab.
  3. Select the Schedule Equipment tab and click on the View Schedule button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
  4. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.