Submit Samples

Start your analytical project with NCore today in two easy steps.

Step 1: Initiate Your Project

Begin by either:

1. Submitting a service request through iLab, or
2. Contacting NCore to discuss your project scope, sample type, and analytical goals.

For UNC Users

Log into iLab using your UNC credentials and select the service of interest.
Your PI must approve your lab membership before requests can be processed.

UNC users may also contact NCore to discuss their projects before initiating an iLab request.

For External Clients

We recommend a brief consultation by contacting us prior to submission to align on study design and analytical scope. Projects are then formalized through a service request in iLab for billing and documentation.

Final charges may vary based on sample preparation time and analysis requirements.

Step 2: Drop Off or Ship Samples

Samples may be dropped off at our lab or shipped via FedEx or UPS. Please do not use USPS, as deliveries are not brought inside the building.
Please provide at least two business days’ notice before sending samples.

📍 Drop-Off Location 
125 Mason Farm Road
Marsico Hall, Office 2210 (2nd Floor)
Chapel Hill, NC 27599

If no one is present, leave samples in the red holder outside the office.

📦 Mailing Address
NCore
125 Mason Farm Road, 2210 Marsico Hall
Chapel Hill, NC 27599

Not sure where to begin? We’re happy to help guide you through the process — Contact us here.

iLab Instructions

Registering for account and submitting service request:

UNC Users

To Register for an Account:

1. Navigate to the Core page on iLabs:
2. In the upper-right-hand corner of the screen where it says, ‘Welcome UNC user, please click here to login or register,’ select the ‘click here’ link.
3. You will be directed to an authentication page where you will need to enter your UNC credentials.
4. Once you have entered your credentials, click the ‘Login’ button.
5. You will be directed to an iLab Registration page where you will need to select your PI/Lab, and verify your contact information.
6. Once your registration has been submitted, your PI will receive a notification that you have requested membership to their lab in iLab. They will need to approve your membership and assign any Account Number for your use.

To Create a Service Request:

1. Navigate to the Core page on iLabs:
2. At the upper right hand of the page where it says, ‘Welcome UNC user, click here to log in or register,’ select click here.
3. Enter your UNC Credential and password, and sign in.
4. Select the Request Services tab and click on the ‘Request Service’ button next to the service of interest.
5. Complete a sample analysis form. The Core will process the request and provide cost estimate. Please note, the final charge might differ based on actual analysis and sample preparation time.

Non-UNC Users

To Register for an Account:

1. Navigate to the Core page:
2. In the upper-right-hand corner of the screen where it says “Sign in/Register” select “Register for an iLab account”.
3. Complete the registration form.
4. Receive a Welcome Email from iLab (typically within one business day) with login credentials.

To Create a Service Request:

1. Login Here using the ‘External UNC-CH user’ option.
2. Enter the credentials received in your welcome email from iLab.
3. Select the Request Services tab and click on the Request Service button next to the service of interest.
4. Complete a sample analysis form. The Core will process the request and provide cost estimate. Please note, the final charge might differ based on actual analysis and sample preparation time.

To Create an Equipment Reservation:

1. Submit service request through iLab, requesting training on instrument of interest.
2. Once trained, your status will change to “trained” and you will be able to schedule reservations.

UNC Users

1. Navigate to the Core page:
2. At the upper right hand of the page where it says, ‘Welcome UNC user, click here to log in or register,’ select ‘click here’.
3. Enter your UNC Credential and password, and sign in.
4. Select the Schedule Equipment tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
5. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.

Non-UNC Users

1. Login Here using the ‘External UNC-CH user’ option.
2. Enter the credentials received in your welcome email from iLab.
3. Select the Schedule Equipment tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
4. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.